Facilities Management on an IP Phone
Wouldn’t life be easier for any organisation if people could easily and simply report problems with facilities. I can’t count the number of times I’ve spotted problems with facilities, but not known who to call to get them fixed.
A simple IP Phone application can be created to allow employees and customers to easily report problems with facilities such as plumbing, vending machines, electrical services, kitchen areas, etc. - using a menu-driven system.
Facilities staff can also use the IP phone to access a dynamically-changing work list, enabling them to pick up the tasks that are closest to them thereby improving staff efficiency.
An IP phone application can also be used to report work completion, allowing management reporting on what work was carried out, where, by whom and at what time.
Such an application would have a number of benefits for the organisation:
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assisting management and staff to maximise time and resource
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improved end-user experience
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increased satisfaction levels
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improved working environment
Your challenge then becomes how to quantify these, for them to be included in a Return on Invetment study… one of the themes of the FREE training accessible through this site.
